Refund policy

Returns & Refund Policy

Last updated: September 2026

At OROR Parure, every order is prepared and inspected with care.

Returns, exchanges, and refunds are accepted only if an item:

• Arrives damaged
• Has a verified manufacturing defect
• Is different from the product ordered.

Eligible concerns must be reported within 48 hours of delivery and include the order number, clear photos or video of the issue, and images of the original packaging.

We do not accept returns or refunds for change of mind, personal preference, incorrect size or color selection, failure to review product measurements, or subjective expectations regarding appearance, fit, weight, or styling.

Minor color variations caused by lighting, photography, image rendering, or screen settings are not considered defects. Normal wear, misuse, accidental damage, improper storage, and failure to follow care instructions are also excluded.

Approved items must be unworn, unused, unaltered, and returned in their original packaging. Once the claim is verified, OROR Parure will provide a replacement, subject to availability, or a refund through an agreed method.

OROR Parure may decline requests that do not meet these conditions.